Returns & Exchanges
At SUPCASE, we stand by the quality of our rugged protection and offer a 30-day money-back guarantee for items in their original condition. If you are not completely satisfied with your purchase, our streamlined process ensures your return or exchange is handled quickly and efficiently.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack the item in its original packaging, including all accessories and documentation, to ensure it remains protected during transit.
Attach the Shipping Label
Print the prepaid shipping label provided through our portal and affix it clearly to the outside of your return package.
Receive Your Refund
Once our warehouse inspects the returned electronics, we will process your refund or ship your replacement within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing